Questions, answered.

Can't find what you're looking for? Email us at support@getours.site and we'll get back to you.

Getting Started

What is Ours?

Ours is an app for two people. It keeps a couple close across any distance — showing how far apart you are, counting down to your next visit, and giving you questions to answer together that you might never think to ask.

How do I link with my partner?

After you sign up, go to Settings → Partner link. You'll see your own invite code, and a field to enter theirs. One of you shares a code, the other enters it. That's it — you're linked.

My partner entered the code but nothing happened.

Codes are case-sensitive and look like OURS-XXXXXX. Make sure it's typed exactly, with the dash. If it still won't link, both of you should close and reopen the app, then try again. Still stuck? Email support@getours.site.

Can I unlink from my partner?

Yes. Settings → Partner link → Unlink partner. You can re-link at any time with a new invite code.

Ours Pro

What do I get with Pro?

Live GPS distance in kilometres, unlimited visit countdowns, all 13 question categories with no daily limit, unlimited time capsules, unlimited calendar events and date night plans, unlimited In Sync rounds, and all home screen widgets.

What does it cost?

Ours Pro is available on a monthly or an annual plan, and the annual plan works out significantly cheaper per month. The current price in your local currency is always shown in the app before you confirm anything.

How do I cancel?

Subscriptions are billed through your Apple Account, so you cancel there rather than with us: Settings → your name → Subscriptions → Ours → Cancel Subscription. You'll keep Pro access until the end of the period you've already paid for.

Does deleting the app cancel my subscription?

No. Deleting the app does not cancel anything — you have to cancel in your Apple Account settings using the steps above.

I'm already a subscriber but the app says I'm on Free.

Open the Pro screen and tap Restore Purchases. That re-checks your Apple Account and reinstates your subscription. Make sure you're signed into the same Apple Account you originally purchased with.

How do I get a refund?

All payments are handled by Apple, so refunds go through them at reportaproblem.apple.com. We aren't able to issue refunds for App Store purchases directly.

Features

How does the distance tracker work?

Ours uses your phone's location only while the app is open to work out how far apart you and your partner are. We never track you in the background. On the free plan you'll see each other's city; Pro shows live distance in kilometres.

What is In Sync?

A small daily game. One of you picks a secret number, sends three questions, and the other answers them with the energy of that number — then tries to guess it. Free gives you one round a day; Pro is unlimited.

What is the Spicy category?

A set of more intimate questions for couples. It contains mature content, so you'll be asked to confirm your date of birth before you can open it. You must be 18 or older.

What is a time capsule?

A message you write now that unlocks for your partner on a date you choose. Free includes one a year; Pro is unlimited.

Notifications

I'm not getting notifications.

Check two places. First, in Ours: Settings → Preferences → Notifications, and make sure the types you want are switched on. Second, on your phone: Settings → Notifications → Ours, and confirm notifications are allowed. If you declined the permission prompt when you first installed, you'll need to enable it there.

Can I turn off just one kind of notification?

Yes. Settings → Preferences → Notifications lets you toggle visit reminders, the daily question reset, and In Sync updates independently.

Account & Privacy

How do I change my password?

Settings → Account & Profile → Account → Reset password. We'll email you a link.

How do I delete my account?

Settings → Account & Profile → Account → Delete account. This permanently removes your account, your couple link, and all your data. It cannot be undone.

What data do you collect, and do you sell it?

We collect only what the app needs to work, we store it on EU servers, and we do not sell your data to anyone. The full detail is in our Privacy Policy.

Can my partner see everything I do in the app?

Your partner sees what the app is designed to share — your name, your city, the distance between you, shared calendar events, and answers to questions you've both responded to. Time capsules stay sealed until the date you choose.

Still stuck?

Email support@getours.site. Tell us what happened and what phone you're on, and we'll help.

See also: Terms of Use · Privacy Policy