Questions, answered.

Can't find what you're looking for? Email us at support@getours.site and we'll get back to you.

Getting Started

What is Ours?

Ours is an app for two people. It keeps a couple close across any distance — showing how far apart you are, counting down to your next visit, and giving you questions to answer together that you might never think to ask, with a chat under each one to keep talking about it. You can also play In Sync, seal time capsules, swipe through date ideas together and keep one shared calendar.

How do I link with my partner?

After you sign up, go to Settings → Account & Profile → Partner link. You'll see your own invite code, and a field to enter theirs. One of you shares a code, the other enters it. That's it — you're linked.

My partner entered the code but nothing happened.

Codes look like OURS-XXXXXX. Capital letters don't matter, but include the dash. A code only works for someone who isn't linked yet, so ask your partner for the code shown on their own Partner link screen. If it still won't link, both of you should close and reopen the app, then try again. Still stuck? Email support@getours.site.

Can I unlink from my partner?

Yes. Settings → Account & Profile → Partner link → Unlink partner. You can re-link at any time with a new invite code.

Ours Pro

What do I get with Pro?

Live GPS distance in kilometres, the together counter with hours, unlimited visit countdowns, all 10 question categories with no daily limit, unlimited time capsules, unlimited calendar events, Apple Calendar sync, unlimited date night plans, and unlimited In Sync rounds. On the free plan you get 4 question categories with 3 new questions each a day (answering a question your partner already answered is always free), 3 visit countdowns a year, 1 time capsule a year, 5 calendar events a month, 1 date night plan a month and 1 In Sync round a day. The question chat is free and unlimited for everyone.

What does it cost?

Ours Pro is available on a monthly or an annual plan, and the annual plan works out significantly cheaper per month. The current price in your local currency is always shown in the app before you confirm anything. New subscribers can start with a free trial; the app shows how long it lasts before you start it.

How do I cancel?

Subscriptions are billed through your Apple Account, so you cancel there rather than with us: Settings → your name → Subscriptions → Ours → Cancel Subscription. You'll keep Pro access until the end of the period you've already paid for.

Does deleting the app cancel my subscription?

No. Deleting the app does not cancel anything — you have to cancel in your Apple Account settings using the steps above.

I'm already a subscriber but the app says I'm on Free.

Open the Pro screen and tap Restore Purchases. That re-checks your Apple Account and reinstates your subscription. Make sure you're signed into the same Apple Account you originally purchased with.

How do I get a refund?

All payments are handled by Apple, so refunds go through them at reportaproblem.apple.com. We aren't able to issue refunds for App Store purchases directly.

Features

How does the distance tracker work?

Ours uses your phone's location only while the app is open to work out how far apart you and your partner are. We never track you in the background. On the free plan you'll see each other's city; Pro shows live distance in kilometres.

Can we talk about our answers?

Yes. Once you've answered a question, open it in Questions › Answered and use the bar at the bottom to message your partner. They see your messages once they've answered too. Long-press your own message to delete it, or your partner's to report it. It's free and unlimited.

Can my partner see my answer before they answer?

No. Your answer stays hidden until your partner has answered the same question, and that is enforced on our servers, not just in the app.

What are Date Ideas?

84 date ideas, for the time apart and for when you're together. You each swipe through them, and when you both swipe yes on the same idea, it's a date. You can then plan it for a day and time, add notes, and mark it as done.

What is In Sync?

A small daily game. One of you holds a secret number. The other sends three questions, the number-holder answers them in the spirit of that number, and then the other tries to guess it. Free gives you one round a day; Pro is unlimited.

What are the Playful and Spicy categories?

Sets of more intimate questions for couples. They contain mature content, so you'll be asked to confirm your date of birth before you can open them. You must be 18 or older.

What is a time capsule?

A written message or voice note you make now that unlocks for your partner on a date you choose. Free includes one a year; Pro is unlimited.

Notifications

I'm not getting notifications.

Check two places. First, in Ours: Settings → Preferences → Notifications, and make sure the types you want are switched on. Second, on your phone: Settings → Notifications → Ours, and confirm notifications are allowed. If you declined the permission prompt when you first installed, you'll need to enable it there.

Can I turn off just one kind of notification?

Yes. Settings → Preferences → Notifications lets you switch visit reminders, the daily question reset, partner updates (such as chat messages and new plans), and In Sync updates on or off independently.

Account & Privacy

I didn't get the confirmation or password email.

Emails come from no-reply@getours.site and usually arrive within a minute. Check your spam or junk folder. If it still hasn't arrived, email support@getours.site.

How do I change my password?

Settings → Account & Profile → Account → Reset password. We'll email you a link.

How do I delete my account?

Settings → Account & Profile → Account → Delete account. This permanently removes your account, everything you created, and the data you share as a couple, and ends your partner link. It cannot be undone.

What data do you collect, and do you sell it?

We collect only what the app needs to work, we store it on EU servers, and we do not sell your data to anyone. The full detail is in our Privacy Policy.

Can my partner see everything I do in the app?

Your partner sees what the app is designed to share: your name and photo, your city, the distance between you, your local time, your birthday (if you entered it), shared calendar events and visits, your question answers (once they've answered the same question), your messages in question chats, In Sync rounds, and your Date Ideas likes and plans. Time capsules stay sealed until the date you choose. The full list is in our Privacy Policy.

Still stuck?

Email support@getours.site. Tell us what happened and what phone you're on, and we'll help.

See also: Terms of Use · Privacy Policy