The rules, in plain language.

These Terms of Use ("Terms") are an agreement between you and Ours ("we", "our", or "us") governing your use of the Ours mobile application and any related services (together, the "App").

By downloading, accessing, or using the App, you agree to these Terms. If you do not agree, please do not use the App.

Who We Are

Ours is run by Tirza Hoffer, trading as Madden Invest, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KVK) under number 42077664, Buitenhuislaan 22, 1121 RM Landsmeer, the Netherlands ("we", "our", or "us"). You can reach us at support@getours.site.

Licence to Use the App

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the App on any Apple device that you own or control, in accordance with the App Store Terms of Service and these Terms. This licence is for your personal, non-commercial use only.

You may not copy, modify, reverse-engineer, decompile, resell, sublicense, or attempt to extract the source code of the App, except where such restrictions are prohibited by applicable law.

Age Requirements

You must be at least 18 years old to use Ours. The App is rated 18+ on the App Store.

The Playful and Spicy question categories contain mature content. As an additional safeguard, you will be asked to confirm your date of birth before entering them. Misrepresenting your age is a breach of these Terms.

If we learn that a user is below the required age, we may suspend or delete the account.

Your Account

You need an account to use Ours. You agree to provide accurate information, to keep your password secure, and to be responsible for everything that happens under your account. Tell us promptly at support@getours.site if you believe your account has been compromised.

You may delete your account at any time from within the App (Settings → Account & Profile → Account → Delete account). Deletion is permanent: it removes your account, everything you created, and the data you share with your partner as a couple, and it ends your partner link.

Linking With a Partner

Ours works by linking two accounts together using an invite code. Once linked, certain information is shared with your partner — including your name and profile photo, your city, the distance between you, your local time, your birthday (if you entered your date of birth), calendar events and visits, question answers, time capsules and voice notes you send, In Sync rounds, and your Date Ideas likes, plans and notes. Sharing this information is the core purpose of the service.

Only share your invite code with the person you intend to link with. Either partner can unlink at any time from Settings → Account & Profile → Partner link.

Ours Pro Subscriptions

Ours is free to use with certain limits. Ours Pro is an optional auto-renewing subscription that removes those limits and unlocks additional features.

• Plans and pricing. Ours Pro is offered on a monthly and an annual plan. The current price, billing period, and any introductory offer are always displayed in the App before you confirm your purchase, in your local currency.
• Billing. Payment is charged to your Apple Account at confirmation of purchase. All payments are processed by Apple — we never see or store your payment details.
• Automatic renewal. Your subscription renews automatically at the end of each billing period unless you cancel it at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours prior to the end of the current period.
• Free trial. Where a free trial is offered, it converts automatically into a paid subscription at the end of the trial unless you cancel at least 24 hours before the trial ends. A payment method is required to start a trial. Any unused portion of a free trial is forfeited if you purchase a subscription during the trial period.
• Managing and cancelling. You can manage or cancel your subscription at any time in your Apple Account settings (Settings → your name → Subscriptions on your device). Deleting the App does not cancel your subscription. We cannot cancel it on your behalf.
• One subscription, two people. A single Ours Pro subscription unlocks Pro features for both partners in a linked couple. Pro access for the non-purchasing partner depends on the accounts remaining linked, and ends if the couple unlinks, if either partner deletes their account, or if the subscription lapses.
• Price changes. If we change the price of a subscription, we will give you notice as required by Apple and by law, and the change will not take effect until your next renewal. You may cancel before then.
• Refunds. Purchases are handled by Apple, so refunds are governed by Apple's policies and requested through Apple at reportaproblem.apple.com. We are not able to issue refunds for App Store purchases directly.

EU Right of Withdrawal

If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from a distance contract for digital services. By starting a subscription or free trial and gaining immediate access to Ours Pro features, you request that the service begin immediately and acknowledge that you lose your right of withdrawal once the service has been fully performed. This does not affect your statutory rights, or any more generous refund policy operated by Apple.

Acceptable Use

Ours is a private space for two people. You agree not to:

• Use the App for any unlawful purpose, or in breach of any applicable law
• Harass, threaten, abuse, or coerce your partner or anyone else through the App
• Upload or share content that is illegal, or that depicts or involves a minor in any sexual context
• Attempt to gain unauthorised access to another user's account or to our systems
• Interfere with, disrupt, overload, or probe the App or its infrastructure
• Use the App to send spam, or to impersonate another person

We may suspend or terminate accounts that breach these rules.

Reporting and blocking. If your partner sends you a message in a question chat that breaks these rules, long-press it and tap Report. This opens an email to support@getours.site with the message's id, and we review every report. To stop all contact, unlink at Settings → Account & Profile → Partner link → Unlink partner: after that, neither of you can see the other's messages or send new ones.

Your Content

You keep ownership of everything you write and upload in the App — your answers, messages, photos, voice notes, events, plans, notes, and time capsules. You grant us a limited licence to store, process, and transmit that content solely for the purpose of operating the App and delivering it to your linked partner. We do not use your content for advertising, and we do not sell it.

You are responsible for the content you share, and for making sure you have the right to share it.

Our Intellectual Property

The App, its name, design, artwork, question sets, text, and software are owned by us and protected by intellectual property law. Nothing in these Terms transfers any of those rights to you beyond the limited licence described above.

Availability and Changes to the App

We work to keep Ours available and functioning, but we do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue features at any time. If we discontinue a paid feature materially and permanently, we will handle affected subscriptions fairly and in line with applicable consumer law.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, whether express or implied.

Ours is intended for entertainment and connection between partners. It is not a counselling, therapeutic, medical, or crisis service, and it should not be relied on as one.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or goodwill arising from your use of the App. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded — including your mandatory rights as a consumer under Dutch and EU law.

Termination

You may stop using Ours at any time and delete your account from within the App. We may suspend or terminate your access if you breach these Terms, or if we are required to do so by law. Sections that by their nature should survive termination — including intellectual property, disclaimers, and limitation of liability — will continue to apply.

Apple

These Terms are between you and us only, not with Apple. Apple is not responsible for the App or its content.

• Apple has no obligation to provide any maintenance or support for the App. Support requests should be sent to support@getours.site.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• We, not Apple, are responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal requirements, and claims arising under consumer protection or similar legislation.
• We, not Apple, are responsible for investigating and resolving any third-party claim that the App infringes that party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

Changes to These Terms

We may update these Terms as the App evolves. When we do, we will update the version and date at the top of this page and ask you to review and agree to the new Terms in the App before you continue using it. If you do not agree, you can stop using Ours and delete your account at any time; any active subscription can be cancelled in your Apple Account settings.

Governing Law

These Terms are governed by the laws of the Netherlands. Disputes will be subject to the jurisdiction of the competent Dutch courts. If you are a consumer, you keep the benefit of any mandatory protections under the law of the country where you live.

Contact

Questions about these Terms:
support@getours.site
Ours — getours.site