Your privacy matters to us.

Ours ("we", "our", or "us") is a couples app designed to help partners stay connected across distance. This Privacy Policy explains what personal data we collect, why, who helps us process it, and your rights under the EU General Data Protection Regulation (GDPR).

Who We Are

Ours is run by Tirza Hoffer, trading as Madden Invest, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KVK) under number 42077664, Buitenhuislaan 22, 1121 RM Landsmeer, the Netherlands. Tirza is the controller of your personal data under the GDPR.

For any privacy question or request, email support@getours.site.

What Data We Collect

• Account data: your email address and password. Your password is stored encrypted (hashed) by our authentication provider; we can never see it.
• Profile data: your name, the name you use for your partner, your city, your relationship start date and, if you add one, your profile photo.
• Date of birth: only if you open the Playful or Spicy question categories, where we ask it to confirm you are 18 or older. Once saved, it also appears as your birthday in the calendar you share with your partner.
• Location data (optional): if you allow it, your phone's GPS coordinates while the app is open, used to work out the distance between you and your partner. We never collect location in the background.
• Time zone: your phone's time zone, so times, reminders and your partner's clock are shown correctly.
• What you create in the app: visits and countdowns, calendar events and reactions, time capsule messages (including voice notes you record), your answers to questions, the messages you send in question chats, In Sync rounds (secret numbers, questions, answers, guesses and streaks), and Date Ideas activity (the ideas you like, plans with a day and time, notes, and dates you mark as done).
• Partner link data: invite codes and which two accounts are linked.
• Subscription data: whether you have Ours Pro, and purchase, renewal and expiry events with their transaction IDs. Payments are handled entirely by Apple; we never see your payment details.
• Notification data: your push notification token, your notification settings, and the notifications shown in the app.
• Agreement records: which version of our Terms of Use and Privacy Policy you agreed to or were shown, and when.
• Website waitlist (optional): if you join the waitlist on getours.site, your email address, the sentence you agreed to, when you joined, and the name of the link you came from (if it had one). See Website Waitlist below.
• Technical data: our servers keep standard logs (such as IP address, time and the request made) for security and troubleshooting. These are kept for a short period only.

How We Use Your Data, and Why We Are Allowed To

• To provide Ours to you and your partner (performance of our contract with you): your account, linking with your partner, showing shared content to both of you, storing what you create, the free and Pro limits, and Ours Pro itself.
• Location and the distance between you (your consent): you can withdraw it at any time in your iPhone's Settings → Privacy & Security → Location Services → Ours.
• Push notifications (your consent): you can turn them off in the app or in your iPhone's settings.
• Account emails (contract): confirming your email address and resetting your password. We do not send marketing emails.
• The website waitlist (your consent): one email when Ours is on the App Store, see below.
• Checking your age for 18+ content (legitimate interest, and our responsibility to keep adult content away from minors).
• Keeping a record of which Terms you agreed to (legitimate interest, so we can show what was agreed and when).
• Security and preventing abuse (legitimate interest), for example keeping server logs.
• Keeping purchase records (legal obligation): Dutch tax law requires business records to be kept for 7 years.

We do not use your data for advertising or profiling, and we make no automated decisions about you that have legal or similarly significant effects.

What Your Partner Can See

Sharing with your partner is what Ours is for. Once you are linked, your partner can see: your name and profile photo, your city, the distance between you, your local time, your birthday (if you entered your date of birth), the calendar events and visits you share, your question answers (only once they have answered the same question too), your question chat messages, time capsules you send them (from the opening date, including voice notes), your In Sync rounds, your Date Ideas likes, plans and notes, and notifications about what you do in the app (for example "Tirza planned a visit").

With Ours Pro, your partner's app uses your GPS coordinates to calculate the live distance between you. Your partner sees the distance and your city, not a map of where you are.

Question chat. After you answer a question, you can send your partner short text messages about it. Messages are visible only to the two of you, only while you are linked, and only once each of you has answered that question. A message notifies your partner with your name and the message text, under "Partner updates"; if they haven't answered that question yet, the notification doesn't show the text. You can delete your own messages at any time (the text is removed). If you report a message, your email app opens a message to support@getours.site with the message's id; we only see what you send us. When you unlink, neither of you can see the other's messages any more and you can no longer message each other. The messages stay stored while both accounts exist, so they come back if the same two of you link again. When you delete your account, your messages and the messages sent to you are deleted.

Website Waitlist

Before Ours is on the App Store, you can leave your email address on getours.site to hear when it is out. We use it for exactly one email: the day Ours is available, telling you where to get it. We store your address, the sentence you agreed to, when you joined and, if the link you followed named a post or campaign, that name, so we know which posts brought people in. Nothing else, and it is not linked to an Ours account. Joining is for adults 18+.

We delete the whole list within 30 days of sending that email. To leave earlier, email support@getours.site and we delete your address. The list is stored by Supabase and the email is sent by Resend (see below).

Who Helps Us Run Ours

We do not sell, rent or trade your personal data. We use a small number of service providers ("processors") who process data only on our instructions and under data processing agreements:

• Supabase — database, authentication and file storage (photos and voice notes), and the website waitlist. Servers in Stockholm, Sweden.
• Resend — sends account emails (email confirmation and password reset) and the one launch email to the website waitlist. Sending region: Ireland.
• RevenueCat (USA) — manages Ours Pro subscriptions. It receives an account ID linked to your Ours account, your purchase information from Apple, and basic device and app information.
• Expo (650 Industries, USA) — delivers push notifications to your iPhone. It receives your push token and the text of the notification.
• OpenStreetMap Foundation (United Kingdom) — when you enter a city, the city name is sent to its Nominatim service to look up the city's location. Your IP address is visible to them when this happens.
• GitHub (USA) — hosts our website, getours.site, and keeps standard server logs when you visit it.

Apple provides the App Store, handles all payments for Ours Pro, and delivers push notifications. Apple processes this information under its own privacy policy.

Where data is transferred outside the European Economic Area, we rely on the EU–US Data Privacy Framework where the provider is certified under it, the European Commission's adequacy decision for the United Kingdom, or the European Commission's Standard Contractual Clauses.

Apple Calendar Sync (Optional)

If you turn on Apple Calendar sync, Ours adds your visits and planned dates to a calendar called "Ours" on your iPhone, and reads that calendar only to keep it in step with the app. This happens on your device; we do not upload the rest of your calendar. You can turn it off at any time in the app or in your iPhone's settings.

Age Requirements

Ours is rated 18+ on the App Store, and you must be at least 18 to use it. The Playful and Spicy question categories also ask you to confirm your date of birth. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, email support@getours.site and we will delete it.

How Long We Keep Your Data

We keep your data for as long as your account exists. You can delete your account at any time in the app: Settings → Account & Profile → Account → Delete account. This immediately and permanently deletes your account, your profile and photo, your voice notes, your question chat messages and the messages sent to you, everything you created, and the data the two of you share as a couple (such as In Sync rounds and Date Ideas), and it ends the link with your partner. Your partner's own content stays with them, and notifications they already received about your activity may remain in their app.

Copies in our encrypted backups are overwritten within 30 days. Purchase records are kept for 7 years because Dutch tax law requires it. Server logs are kept for a short period only.

Your Rights

Under the GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (you can also do this yourself in the app, see above)
• Restrict how we use your data
• Receive your data in a machine-readable format (portability)
• Object to processing based on our legitimate interests
• Withdraw your consent for location, notifications or the waitlist at any time, without affecting what happened before

To use any of these rights, email support@getours.site. We will reply within one month.

You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, or to the authority in the EU country where you live.

Security

All connections are encrypted (TLS). Access to data is restricted so that only you and your linked partner can read your couple's content, and photos and voice notes are kept in private storage. No system is perfectly secure; if you notice anything wrong, please contact us straight away.

Changes to This Policy

When we change this policy, we update the version and date at the top of this page and show a notice in the app the next time you open it.

Contact

For any privacy question or request:
support@getours.site
Tirza Hoffer, trading as Madden Invest · KVK 42077664 · Buitenhuislaan 22, 1121 RM Landsmeer